Denis Campbell
Authenticity. I help use the power of silence. To listen with empathy is a great super power.
Reviews
About Denis Campbell
Denis is a global media commentator and business leader. He speaks on the power of silence and listening in the selling process. To gain ongoing success, we must focus on satisfying customer wants vs. what we may think they need. He is regularly angered and disgusted by daily examples of poor service along the customer journey and salespeople who walk through the door immediately closing the sale without knowing anything about their prospective client. His mission: listen more and talk less.
Speaking
Speaking engagement:
Keynote | Conference Speaker, Coach, Trainer | Mentor, Moderator | Interviewer | Emcee
Travels from:
United Kingdom
Language:
English
Fee range:
from $5000 up to $40000
Topics
Show Me You Care: The Power of silence in selling
This keynote address is aimed at business owners and selling professionals who can benefit by listeing more to client wants, vs. what we think they need.
When the Red Light Goes On
This keynote address tells stories of 100s of media standup availabilities conducted remotely staring into a camera, looking interested throughout and teaches CEOs and business leaders how to answer the question the host asks and still get your point of view across.
Achieving Customer delight and advocacy
We all make mistakes. This talk focuses on the rules first laid down by Stew Leaonard in his Connecticut grocery chain: Rule Number 1, the customer is always right. Rule Number 2, if the customer is ever wrong, re-read rule number 1. denis focuses on recovery from a mistake, the qualities required and how to live as a buinsess leader in this mode of truth and reconciliation with your most important assets, the customer relationship.
Media
Books
Show Me You Care: The Power of Silence in Selling
Through stories and anecdotes, Denis lays out the case for, as Aroon Burr in the Boradway musical Hamilton sings: "Talk Less, Smile More." not every moment on the sales call needs to be filled wih sound from you. He talks about selling and client delight through excellent service.